Refund Policy

Last Updated: March 03, 2025

Thank you for choosing VizioAPP! This Refund Policy outlines the conditions under which refunds may be issued for our IPTV services.

1. General Refund Conditions

• Refunds are evaluated on a case-by-case basis and are not guaranteed.
• To request a refund, contact us at support@vizioapp.org within 7 days of your purchase or subscription renewal.

2. Eligibility for Refunds

You may be eligible for a refund if:

• Service Failure: The Service is unavailable or significantly defective for an extended period due to issues on our end, and we cannot resolve the problem within a reasonable time.
• Accidental Purchase: You unintentionally subscribed (e.g., duplicate charges), provided you notify us promptly.

3. Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after using the Service.
• Failure to cancel auto-renewal before the billing date.
• Violation of our Terms of Service (e.g., account sharing or misuse).
• Issues caused by your device, internet connection, or third-party factors beyond our control.

4. Refund Process

• Submit your refund request with your order details and reason to support@vizioapp.org.
• We will review your request and respond within 5 business days.
• If approved, refunds will be processed to your original payment method within 10 business days.

5. Subscription Cancellations

Canceling your subscription does not automatically entitle you to a refund for the current billing period. Refunds for unused portions of a subscription are at our discretion.

6. Contact Us

For refund inquiries, email us at support@vizioapp.org.

WhatsApp support: +393891883906.